2.1 When is it possible to return a ticket?
Tickets cannot be exchanged or returned. Once purchased, it is not possible to exchange or return them. Not being able to attend the show or making a mistake when purchasing tickets are not grounds for a refund. Tickets will only be refunded in the following circumstances:
If a concert is cancelled (in other words, when a concert is cancelled and a new date is not set), the Organisers undertake to refund the cost of tickets.
If there are substantial changes to the event (e.g. change of date of a concert), the Organisers undertake to refund the corresponding sum. However, if customers prefer, instead of directly requesting a ticket refund, they can keep the ticket for an event that has been changed under the same conditions as the ticket originally purchased, at no additional cost.
In the other cases established in current legislation, the Organisers undertake to refund the ticket price.
However, total or partial cancellation of the event due to force majeure will under no circumstances give rise to a refund of the ticket price, except in cases where this is legally established.
As long as the Festival can be held normally, bad weather conditions will not entitle ticket-holders to receive a refund.
Any other additional costs arising from attending a concert, such as accommodation, flights, trains, petrol, insurance, etc., will not be covered by the Organisers if the Festival is cancelled or substantially modified.
If a Festival concert is cancelled or substantially modified, the Organisers will establish a specific period of time and a specific procedure for the client to request a refund, in accordance with the law. After that time no refund requests will be accepted. In order to proceed with such a refund, proof must be provided that the user has purchased a Festival ticket.
2.2 Is it possible to request the transfer of the ticket to another person or to add a supplement?
Yes, it is possible. Click this link to make such a request: https://venta.enterticket.es/cambios